General Responsibilities:

• Overall responsibility for maintenance services to the Operations Control Center (“OCC”) by:
• acting as the primary focal for all technical and maintenance issues reported by the flight crews and vendors,
• coordinates MEL, NEF, deferred items and CDL events,
• ensures return to service is performed in accordance with written procedures for all maintenance activities managed by MCC,
• Liaises with Engineering, MROs, Suppliers and OEMs, as applicable to troubleshoot/resolve complex aircraft defects and repairs.
• Manages a 24/7/365 technical staff schedule to meet the needs of the aircraft schedule.
• Develops the standards, metrics, and procedures to measure effectiveness of the MOC team.
• Develops minimum training standards that meet the requirements established by the DOM and for ensuring department staff are trained to those standards.
• Ensures the MOC Department functions in an effective and efficient manner.

Key Attributes:  

• Proven experience in creating and leading successful teams.
• Effective communicator within their own team, OEMs, suppliers, the operation and other business units.
• Clear thinker that is adept at understanding complex technical issues and identifying practical solutions.
• Works well under pressure, providing guidance to their team and liaising as necessary to senior management, suppliers and regulatory authorities.
• Demonstrated skills in developing/implementing effective aircraft troubleshooting and return to service strategies that safely minimize downtime at an airline, cargo or charter operator.
• In depth knowledge of aircraft regulations.
• Deep understanding of aircraft structures, engines and systems including damage assessment.
• Demonstrated leadership in creating a highly effective MOC Team with an efficient department structure; defining and implementing effective processes; and selecting and mentoring staff to create a highly successful organization.
• Possess a solid understanding of the following with respect to the certificate holder's operation: 
• Aviation safety standards and safe operating practices
• 14 CFR Chapter I (Federal Aviation Regulations)
• The certificate holder's operations specifications and manuals required by 135.21
• All appropriate maintenance and airworthiness requirements including Parts 1, 21, 43, 91, 135 and 145 applicable to the position
• Possess a fundamental understanding of aircraft maintenance and operations.
• Holds an A&P license with type training on one or more of the aircraft types in the operation and has extensive experience in a similar position.
• Minimum five years in leadership role is required.

Benefits:



• Medical, dental, and vision plans
• 401k program with company matching and no vesting period
• Paid Time Off
• Life Insurance and Long/Short term Disability
• Employee Assistance Program
• Career progression